FAQ

How can we help?

FAQ

Ordering

Does it matter what time of the month I subscribe?

Regardless of your initial subscription payment date, your first lingerie shipment will come in the first two weeks of the following month. The cutoff period is 31 days, so that is generally the last couple days of the month. Subsequent renewals are charged on the 1st of every month.

What if it doesn't fit well?

Our sizes range from XS to 3XL - please check sizing charts prior to ordering to ensure proper fit - feel free to send a DM or email for style recommendations if you aren't sure what would suit your measurements best!

What is your return/exchange policy?

Please DM or email to initiate an exchange or return if your item is eligible. Panties are non refundable!

What if I want to pause or stop my subscription?

No problem. Log into your account on our website and hit 'pause' or 'cancel' on your subscription. Resume anytime.

What if I don't like the color or style that comes?

The excitement of a subscription includes the element of surprise! If it’s not a perfect match, please refer to our return/exchange policy for options.

What if I have different sizes for the top and bottom?

No problem. Our subscription includes only the bra top. The matching panty is available for purchase as an add-on, while quantities last. Feel free to select the correct sizing separately for top and bottom.

Community

Welcome to the #bubestiesclub! We're excited to have you with us.

How can I be more involved in the community?

Join our private Facebook group, participate in discussions, attend our events, and engage with us on social media!

I have a sensitive problem requiring advice/support... How can you help me?

Email us with your concern. While we may not respond individually to every email, we draw inspiration from our community and address common issues in our posts, podcasts, and events. For anonymous posting, email us, and we’ll share it on your behalf.

COMING SOON - one-on-one girly consultations sooner than later, where we will be available to offer an ear to those needing it, virtually, by appointment only, for a fee.

I am a woman-based business and want to collaborate, is this possible?

Absolutely! Reach out to us via email with your collaboration ideas.

Can you come to my city for a community event?

We’d love to! Email us with details, and we’ll see if we can arrange a visit.

I have a topic that is important to me - can you speak on this or organize to invite a speaker on the bu platform?

Yes! Email us your suggestions, and we’ll do our best to include it in our content or events.

Get in touch

Have questions about your order, or a general enquiry?

hello@onlybu.com